Service Delivery Policy
This Service Delivery Policy governs the manner in which professional, consulting, documentation and advisory services are delivered by TRIDENTRA CONSULTING (OPC) PRIVATE LIMITED, CIN: U62099MH2025OPC462997, through the website www.tridentra.in or through direct business communication.
The Company provides services in the nature of consulting, research support, advisory facilitation, documentation preparation, coordination, filing assistance, digital services and related professional engagements across trademark support, business consulting, company formation assistance, digital marketing, IT solutions and business licensing support.
Mode of Service Delivery
Services may be delivered through one or more of the following modes:
- email communication and digital correspondence
- online meetings, telephonic communication or messaging platforms
- submission and exchange of electronic documents
- issuance of reports, drafts or advisory notes in digital format
Physical meetings, courier submissions or hard copy documentation may be undertaken only where specifically required, feasible and mutually agreed.
Commencement of Services
Service delivery shall commence only upon:
- confirmation of scope of work
- receipt of required information and documentation from the client
- acknowledgment of engagement by the Company
- receipt of applicable professional fees or advance payment, wherever applicable
Delays caused due to incomplete or delayed inputs from the client shall extend overall timelines accordingly.
Timelines and Dependencies
Indicative timelines may be communicated based on the nature of the assignment; however, actual timelines may vary due to factors including but not limited to:
- statutory authority processing schedules
- dependency on external agencies or third-party platforms
- regulatory, administrative or technical delays
- document verification requirements
The Company shall not be responsible for delays, rejections, objections or actions arising from decisions made by statutory bodies, government authorities, registrars, technology systems or third-party entities.
Client Responsibilities
The client shall ensure:
- accuracy, completeness and authenticity of information and documents submitted
- timely cooperation and response for clarification or supporting details
- compliance with applicable legal, statutory and regulatory requirements
Any consequences arising from inaccurate, incomplete or misleading information shall be borne solely by the client.
Nature of Deliverables
Reports, assessments, documentation drafts, advisory notes and analytical inputs are prepared on a best-effort, professional and good-faith basis, drawing upon available information and resources at the time of preparation.
Such deliverables shall not be construed as binding legal opinions, statutory guarantees or professional certifications unless expressly stated.
Third-Party and Statutory Interaction
Where services involve coordination with:
- trademark offices or statutory authorities
- regulatory departments or registrars
- payment gateways, technology providers or execution partners
the Company shall act only in a facilitative and support capacity, and shall not be responsible for independent actions, system issues, delays or policy decisions of such entities.
Modification or Discontinuation of Services
The Company reserves the right to:
- modify the scope of service delivery
- defer or suspend services
- discontinue an assignment
- in circumstances involving non-cooperation, risk concerns, ethical constraints, regulatory restrictions or non-payment of dues.
No Guarantee of Outcomes
Service delivery does not imply or assure:
- statutory approval or registration
- processing outcomes by regulatory bodies
- absence of objections, queries or re-submission requirements
All outcomes remain subject to independent review and discretion of competent authorities.